Terms and Conditions

Thanks for visiting MindKits. We're here to help and appreciate you choosing to give us your business very much. In the event that things don't go as you hoped then may we suggest getting in touch. We're easy going and always happy to help get things resolved.

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then:

If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act

Prices

Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Any currency conversion will take place at the rate applicable at the time of purchase.

Taxes and other charges:

All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax.

We reserve the right to pass on credit card fees. This is unlikely and happens sparingly for high value items or orders with tight margins. You have the right to cancel your order should the fees not be acceptable to you.

Overseas orders:

Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to buyers order. The buyer shall be liable to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to buyers order.

GST will be removed from the sale for purchases made outside of New Zealand.

The seller may vary any prices on the seller's website at any time and without notice to the buyer.

Availability and Cancellation

Availability:

All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavour to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer.

Cancellation of orders:

Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently canceled by the seller, the seller will refund the amount paid by the buyer in relation to that order.

The seller may cancel the buyer's order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 15% of the price.

Delivery

Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 2 business days unless a different timeframe is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date. In reality most orders received by MindKits ship the same day or within 24 hours of being made (weekends excluded).

The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost. Shortages, Damages or Loss in Transit Liability for shortages in the quantity of goods delivered is limited to making up the shortages. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.

All orders delivered within New Zealand are insured against damage or loss during transit up to the value of NZ$1500. All international orders are insured only while still in New Zealand against loss or damage up to the value of NZ$1,000. Once the delivery leaves New Zealand we are unable to offer insurance on the order. The seller will not accept any liability for loss or damage in transit that exceeds the value of the loss or damage insurance applying to that delivery.

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received.
Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition.

No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.

Exclusion of Liability:

Mindkits shall not be responsible for any damages or injuries whatsoever caused either by the products supplied or as a result of the malfunction of such products. Mindkits ltd will not accept responsibility for any damages or injuries by the product resulting from customer misuse, tampering, or storage of.

Warranty Period

1-year Warranty Period - Printers/AMS/AMS lite

The general warranty period starts from the date of receiving the product from the original customer.

The warranty period for Return & Refund Service, Replacement Service and Repair Service may vary with regards to your product, the part experiencing issues, or the country of purchase.

Limited Warranty Period - 3 Months

Some products and components have a limited warranty period of 3 months. They are:

Extruder Unit(excluding the Extruder Gear Assembly and the Extruder Filament Sensor)
AMS/AMS lite Feeder Unit(excluding the AMS Feeding Funnel Unit/AMS lite Filament Funnel Unit)
AMS lite Rotary Spool Holder(excluding the AMS lite Spool Claw)
Micro SD Card (32 GB)
Maker's Supply (including Hardware Kits, Maker's Supply Models, MakerLab Accessories, Maker Combo Kits, Hardware Parts, Electronics, Tools&Others)

We are happy to provide you with warranty service on these parts within the first 3 months of receiving the product.

Consumable parts with no warranty

“Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product.

Consumable parts include but are not limited to:

Complete Bambu Hotend and all its individual parts (Cooling Fan for Hotend, Ceramic Heater, Thermistor and Sillicone Sock for Hotend)
Hardened Steel Extruder Gear Assembly
Build plates, spare sheets for build plates, Glue Stick for Build Plate/Liquid Glue for Build Plate
PTFE Tube and PTFE Tube Connector
AMS Active Support Shaft Assembly, AMS Driven Support Shaft Assembly, and AMS Feeder Funnel Unit,AMS lite Spool Claw
Filament Cutter Lever, Bambu Scraper, filament wipers, Bambu Activated Carbon Air Filter, Desiccant for AMS, filaments, etc

These items don't have a warranty period, but we are happy to replace any of these items that fail due to manufacturing defects as long as the printer itself is in the warranty period. The decision of replacement for these items will be at Mindkits discretion and the decision will be final.